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JLR Charging
Payment & Billing
Payment & Billing
Payment
How can I change my payment method?
How can I update or change my payment details or payment method?
What is preauthorisation, and how does it work?
What payment methods do you accept for the different account types?
What does it mean when I receive a 3-D Secure authentication error message, and why does it take time to resolve it?
Invoices
What is the structure of the monthly JLR Charging invoices?
When can I expect to receive and view my invoice in my JLR Charging account?
Why doesn't the amount on my invoice match the total of my charging sessions?
Why did I get a payment reminder or dunning letter?
Why does the amount on my confirmation email not match the value on my invoice or the price display at the charging station?
Need immediate help?
* The cost of the call depends on the country and network you're calling from.
Call Support
Email:
uk@jlrcharging.com
You can reach our customer service team during the following hours:
Monday - Friday 7 a.m. to 7 p.m.